FAQ
### 1. What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay for your convenience.
### 2. How long will my order take to arrive?
Orders typically ship within 1-3 business days, and delivery times vary based on your location, usually between 5-10 business days.
### 3. Do you offer a warranty on your products?
Yes, we offer a one-year warranty on all our lamps against manufacturing defects.
### 4. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor its status.
### 5. What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging for a full refund.
### 6. Do you provide international shipping?
Yes, we ship internationally. Shipping costs will vary based on the destination.
### 7. Are your lamps energy-efficient?
Yes, all our lamps are designed to be energy-efficient, helping you save on electricity bills.
### 8. Can I customize my lamp?
Currently, we offer standard designs, but we’re exploring customization options for the future.
### 9. What if my lamp arrives damaged?
If your lamp arrives damaged, please contact our customer service within 48 hours, and we will arrange a replacement.
### 10. Do you have a physical store?
At this time, we operate solely online, allowing us to offer a wider selection and better prices.
### 11. How can I contact customer service?
You can reach our customer service team via email or through our website’s contact form.
### 12. Do you have a newsletter?
Yes! Sign up on our website to receive updates, special offers, and news about new products.
### 13. Can I change my order after it’s been placed?
If you need to change your order, please contact us as soon as possible. Once it’s processed, we may not be able to make changes.
### 14. What are the dimensions of your lamps?
Each product page includes detailed dimensions and specifications to help you choose the right fit.
### 15. Are your lamps suitable for children’s rooms?
Yes, our lamps are designed to be safe and suitable for children's rooms, providing a gentle glow for a comforting atmosphere.
We accept major credit cards, PayPal, and Apple Pay for your convenience.
### 2. How long will my order take to arrive?
Orders typically ship within 1-3 business days, and delivery times vary based on your location, usually between 5-10 business days.
### 3. Do you offer a warranty on your products?
Yes, we offer a one-year warranty on all our lamps against manufacturing defects.
### 4. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor its status.
### 5. What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging for a full refund.
### 6. Do you provide international shipping?
Yes, we ship internationally. Shipping costs will vary based on the destination.
### 7. Are your lamps energy-efficient?
Yes, all our lamps are designed to be energy-efficient, helping you save on electricity bills.
### 8. Can I customize my lamp?
Currently, we offer standard designs, but we’re exploring customization options for the future.
### 9. What if my lamp arrives damaged?
If your lamp arrives damaged, please contact our customer service within 48 hours, and we will arrange a replacement.
### 10. Do you have a physical store?
At this time, we operate solely online, allowing us to offer a wider selection and better prices.
### 11. How can I contact customer service?
You can reach our customer service team via email or through our website’s contact form.
### 12. Do you have a newsletter?
Yes! Sign up on our website to receive updates, special offers, and news about new products.
### 13. Can I change my order after it’s been placed?
If you need to change your order, please contact us as soon as possible. Once it’s processed, we may not be able to make changes.
### 14. What are the dimensions of your lamps?
Each product page includes detailed dimensions and specifications to help you choose the right fit.
### 15. Are your lamps suitable for children’s rooms?
Yes, our lamps are designed to be safe and suitable for children's rooms, providing a gentle glow for a comforting atmosphere.